FAQ

Customer Service
How do I place an order on Amiya.com?

To place your order, select the desired item(s) and the appropriate size/color and click "Add to Shopping Bag". 
Your Shopping Bag will appear on the right-hand side of the screen. Once you have made your selection, please click "Checkout" to complete your delivery and payment details. When your order has been confirmed, you will receive an Order Confirmation email.
The item(s) I had in my Shopping Bag have disappeared, what can I do?

Regretfully, it is not possible for us to reserve items in your Shopping Bag. If an item has disappeared from your Shopping Bag, this may mean that it is no longer available.  
What is a preorder, and how can I place one?

We are excited to allow our online customers to purchase our newest collections early by placing a preorder on amiya.com.

When placing a preorder, the item(s) purchased are reserved for you and will be shipped as soon as they become available. You will be charged for the total amount of all preorder items purchased at the time the order is placed.
I haven't received my order confirmation email, has my order been confirmed?

If you haven't received an order confirmation email within 1 hour of placing your order, we recommend checking your spam or junk email folder. You can also search for our email address "orders@amiya.com".

If you are still unable to find your order confirmation email please contact our team.
Where is my order?

If you have an account you can check your order's shipping status by going to your Account area.


At the time of checkout you will receive an Order Confirmation email. You will receive another email once your order has shipped containing tracking information which you can use to follow your shipment's progress.

Once your order has been dispatched you can follow its progress by clicking the tracking link in the Shipping Confirmation email. 


Should you require any further assistance in tracking or locating your order, please get in touch with our team at orders@amiya.com.
What are my shipping options?

We offer standard or express shipping for every order. You can find more information regarding our shipping methods and carriers on our Shipping page.
Why hasn't my order shipped yet?

We begin processing orders within 24 hours of placement on all operating business days. Our team ships Monday through Friday - orders placed on Friday will be processed and shipped the following business day. Please note that local time refers to the time zone of our locations, not the location of the customer.